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Home SWF Support Sierra Software Support (Auto Interactive Digitizing) feature doesn't work
(Auto Interactive Digitizing) feature doesn't work PDF Print E-mail
Problem: I have Design (digitizing) software, but the AID (Auto Interactive Digitizing) feature doesn't work when I press CTRL + SHIFT + F12.

Solution:
Sierra Embroidery Office Design offers an automated digitizing feature (AID), standard with all Design systems, as well as two optional features, True Type Font Import and Point, Shoot and Stitch Digitizing. In the event the feature(s) you have do not function after installing the software, or you purchase the option at a later date, you can enable them without re-installing the software by using the Option Pack installation. This is a program found on the Sierra Embroidery Office CD. Using this program requires that you have a valid password for that feature. If you do not have a password, you can not use this program. To access the Option Pack Program and install an option, follow these steps:

  1. Insert the Embroidery Office CD in the CD-ROM drive.
  2. When the Setup Menu appears, close it.
  3. Double click on the My Computer icon on the desktop.
  4. Right click on the CD-ROM drive (usually D:\).
  5. From the pop up menu, select OPEN.
  6. Find the EOD folder and double click it.
  7. Find the Optionpack folder and double click it.
  8. There will be one file here, which is the Option Pack program. Double click it to open the program. It should open a window like the figure below.

2.2

  1. In the box for Password, enter the appropriate password for the AID, True Type or Point, Shoot & Stitch. You do not need to enter the periods, the software will automatically insert them.
  2. Click OK
  3. Close all windows and restart your computer.
  4. If your feature or option still fails to enable, contact MESA Support at 817.244.8000.

 

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